All orders placed before 1PM AEST are shipped same day. Guaranteed.
Australia Post Standard Parcel Post:
3-5 Business Days
Australia Post Express Post:
Overnight (If ordered before 1PM AEST) Otherwise 1 business day
Australia Post Economy Air:
7-15 business days
Unfortunately each drop is stocked and priced to sell out. We drop three new designs every four months and they go very quickly so get in fast!
Faulty Returns, Refunds and Exchanges:
We want you to be satisfied with your purchase but if the products are faulty, wrongly described or different from a sample shown, we’re so sorry! Just reach out to firstname.lastname@example.org so we can get your money refunded.
Wrong Size Returns, Refunds and Exchanges:
Accidentally ordered the wrong size? That's completely fine, just reach out to email@example.com and we can organise a refund. Please ensure to keep the tags in place and the product clean when trying them on to ensure we can accept the return.
Change of Mind Returns, Refunds and Exchanges:
Unfortunately we do not accept change of mind returns.
All domestic orders are sent via Australia post. We use prepaid satchels for standard parcel post and express post. Tracking numbers will be supplied.
All international orders are sent via Australia post prepaid satchels. We offer the standard and express service for both. Tracking numbers will be supplied.
Visa, Mastercard, Amex, Eftpos, Paypal, Afterpay, Apple Pay, Google Pay and Shop Pay.
We are an Australian based company and all prices are shown in AUD.
Due to our extremely quick dispatch we cannot allow orders to be changed or cancelled after they have been made. We ship orders the same day they are placed which makes it incredibly difficult to allow for this.
We understand it can be incredibly frustrating to arrive late to a launch only to see your favourite design sold out. However exclusivity is part of Little Floof Co's identity. The best way to make sure you never miss a collection launch is to follow us on social media. Signing up to our mailing list is also a great option. Links to our social media and mailing list can be found at the bottom of the page.
We sure do! Send us an email at firstname.lastname@example.org for more information.
Yes! Size charts can be found underneath each individual product. Alternatively, if you're not sure what size to order, send us an email email@example.com and we'll assist you in any way possible.